Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. My flight is from France to Malaysia, worth of 630Euros. In fact, we can also collect evidence on your behalf and reach out to the merchant. Should I file a case with my credit card in this situation? BRITISH AIRWAYS. Is your connecting flight disrupted by the British Airways flight thats been delayed for five hours or canceled? [emailprotected]. Looked at the link this morning and no longer works. No refund till April 7. Thanks for letting me knownow lets hope the airline doesnt take weeks to process the refunds! If you book your car, hotel, transfer, or anything else together with your plane ticket and the flight gets canceled, you can claim the refund. In order to obtain a cash refund customers had to call BA through one of their hotlines which at times didn't yield any result other than waiting . Important information about your booking Im really pleased this helped out. Firstly they i received this email: Surely this constitutes a misleading statement and deliberate deception. Hi, i have very similar experience with Qatar Airways. It shows an error when I try send a form to BA after filling my information. Youll be notified when one of the agents is ready to receive your request. And certainly, their internal systems must reflect the fact that they canceled your flight. Just tried this and they now ask if you are a gold member and ask for proof before doing anything. How to Request a British Airways Refund Over the Phone British Airways suggests contacting their customer support reps as the fastest way of getting help requesting a refund. You are entitled to a 100% refund if the airline cancelled your trip. Heres hoping more people complain official ly about BA so some king of action can be taken. What Issues Can I Expect When Requesting a Refund from British Airways? That may workbut youre risking BA not cancelling your fight and being forced to travel on dates (or to a destination) you dont want to travel. Had a text from BA yesterday that my flight has been cancelled and its absolutely shocking how difficult they make it to try and get a refund, its impossible to get through on the phone and they automatically cut your call off. Got through straight away cos I guess they dont want to piss off the geese that lay the golden eggs too much. In January 2020, Jennie Barber booked two return flights to Japan departing that May, but the flights were later pulled due to Covid restrictions. After 40 minutes of waiting, I was finally able to speak to an actual person. Used 3 browsers (Edge, Firefox, Chrome).Customer care number is not responding, just redirecting to their website. This article originally appeared onChriselliotts.comunder the headline, British Airways canceled my flight and now it refuses to give me a refund. If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly. , Thats very good news congrats for getting your cash back . single. Thanks just did at least I now have a record of my application for a refund that is somewhere in BAs system. I kept screen shots of each stage of the process as evidence. Choose the currency you used when paying for the ticket. Will update once I get my refund. ), Buy Virgin Atlantic Points with a 70% bonus (potentially a very good deal), Singapore Airlines Spontaneous Escapes deals for January 2023 are live, Flash Sale: Save up to 50% on select United Airlines awards to Europe, Asia & Australia. Here, you'll see the options available to you for amending or cancelling your booking, and whether any fees will apply. Ive thoroughly reviewed all the information youve sent us, and I can confirm that we believe weve dealt with your case fairly and appropriately. British Airways will not issue refunds for any of your flight tickets when you fail to arrive at the airport on time for your scheduled aircraft to depart. Hopefully they really return the money ! Once You accept the voucher thats it. It worked !!! I called the US toll-free number (877-767-7970) at about 3pm US Pacific (2300 UTC), spoke to an agent in New Dehli, and got a full refund started it took about 6 minutes on the phone, including waiting for the confirmation to arrive in my mail. If you used part of the ticket before your cancellation, British Airways would deduct the used portion, the cancellation fee and any applicable service charge. Hope you have a lovely day ahead! <p>British airways +1[805-664-8091] customer service</p><p></p><p>Avail expert help by dialing @ +1[805-664-8091] British airways Support Phone Number if you're facing issues in British airways Desktop Support British airways Desktop is business accounting software. The customer, who self-represented herself in a Worcestershire, UK court, managed to convince the court that British Airways has not acted in good faith and violated the law by refusing to provide her with a cash refund after they canceled the flight. Holiday Inn Sends Text Message Asking Tips For Staff? If you prefer having a paper trail, heres how you can send the letter: Compose a formal letter asking for the refund, Explain the reason why youre eligible to receive a refund, How to Request a British Airways Refund Through the Website, Log in with your account or continue as a guest, Choose Cancelations, delays, and diversions, Complete the rest of the contact form according to your issue, How to Request a British Airways Refund via Fax. Anyone have/had this issue.. What is the solution. Read and agree to the terms and conditions. If your trip was to/from the US (i.e covered by US DoT rules) and the airline cancelled your trip yes. There is no doubt that British Airways are deliberately flouting the regulations on refunds by making it almost impossible to obtain a cash refund for a cancelled flight. All articles here represent an opinion and are general in nature and should not be relied upon for individual circumstances. Refund received today, 4 business days after the call. what to do if you were already tricked to accepting voucher? Answer. This will be the last time I used British AirwaysI learnt the lesson. https://travelingformiles.com/how-to-get-a-refund-from-british-airways-the-last-working-ways/. Fantastic! Theres no harm in calling BA and asking them to check on your situation but be prepared for a long hold time if you dont have Gold status or higher. British Airways has said there is "no way" that vouchers can be issued without customers requesting them. Its been two days and still no confirmation email from BA. When I called to explain I was basically told tough luck. Refunds will be processed by BA in date order. If the price is lower, we will refund it. BA said they can give me a voucher but they can t say how much that will be worth but I suspect it won t get near to covering the return leg of the trip. for their Avios to be returned, no mention of this, quite rightly. By December 2020, with Japans borders still closed, she raised the issue with BA and requested a cash refund, but her request was denied. Select Accept to consent or Reject to decline non-essential cookies for this use. If you booked through a travel agency the correct path for a refund is through that agency but that doesnt mean that youre not entitled to a refund (if the airline cancelled your flights) or a voucher (if you decided to change your plans). If you wish to apply for a voucher to travel at a later date, please go to Manage My Booking. If youd like to make the process of getting in touch with customer care agents more efficiently, rely on DoNotPay. Have been trying for 7 hours (yes 7!). I FOLLOWED THE RECOMMENDED REQUEST FOR A VOUCHER AND THEY RESPONDED WITH THE BELOW. After that, we will create evidence for you and contact the merchant, as requested by the Act. It doesnt seem to work anymore, they seem to have closed the work around! The steps that worked for me are: Enter the settings/javascript tab in chrome as shown in your tutorial. Refund reached my bank account 72 hours after the phone call. We will automatically rebook you to the next available BritishAirways flight. Ill sit tight until they cancel the flights. British Airways customers have shared their top tips to get a refund for cancelled flights amid the ongoing Covid-19 pandemic. She later contacted the airline to demand a cash refund which they declined, claiming that once accepted, she has no valid claim to cash anymore. Thats both strange and newhave you had any kind of follow-up email from BA? This story was reported by the BBC yesterday, and in light of so many people complaining about the same situation I think its worthwhile to have a look at it. pure scum. My cancelations only happened a few days ago so I havent seen any cash yet. We will email you to notify you that there is no refund payable. Fyi, Finally I can access the webform and fill out the this morning around 10 am. Above guide is not working now becuase BA changed browser little bit. 3 DAYS BEFORE THE FIRST OF APRIL MY FLIGHT WAS REMOVED FROM THE SYSTEM. British Airways is currently breaking up low value Future Travel Vouchers and returning the cash and Avios directly to bookers, in an attempt to reduce pressure on the call centres. BA offered a refund in the form of travel vouchers but Ms Barber wanted her money back. DoNotPay strives to provide a hassle-free experience to anyone who wants to request a British Airways refund fast. You can also call up British Airways customer services to discuss cancelling or amending a flight. Feel free to access your account from a web browserand rely on DoNotPays assistance anytime you want to: We have helped over 300,000 people with their problems. I hope this works for my two 7500 flights from LHR to VIE (players 1 and 2). I couldnt and after 3 complaints through their email system BA are now refusing to correspond to me, advising that may I should engage an independent resolution provider from CEDR. Things seem to have slowed down since then and I know people who filed for refunds 2 days ago who still havent received emails. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. It worked for my first flight that got cancelled, did it yesterday. so above doesnt work right? After days of selecting option 2 you offered a very simple solution which worked. Despite laws in place saying airlines must give people back. Alternatively, you can send your complaint to CEDR using the European Commissions online dispute resolution form I have received below message after submitting the request using link https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, Your request to cancel and refund your flights has been sent. It took about 3 minutes. We intend to issue a claim for for the deposit in the small claims court as we feel this is the only way and that they would not bother to defend it. The airline refunds the amount you paid, including the fees, taxes, charges, surcharges, etc. I asked for a refund. Not sure what else I can do about it. Since 2011, we have been helping millions of visitors like you untangle travel loyalty programs for free upgrades, flights and hotel nights. Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. Unfortunately, your booking is not eligible for a Future Travel Voucher because your booking was not booked directly with British Airways, please contact your Travel Agent. https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund. My advice is to just keep trying, it does work sometimes. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. I would wait as long as possible to give BA a chance to cancel the GRU-LHR or LHR-BCN flight. (Booked together with a cancelled flight). Following the steps above if you have a cash booking that has not been canceled by BA will see you forfeit most of your cash. Can it do that? I asked the airline for a refund. Tried again at 19.14 and it worked email received. Thought it was odd they were only offering a voucher. Find out what you need to travel with our step-by-step guide, from entry requirements to checking in online. Okay I mad. Requesting a British Airways refund can be overwhelming and time-consuming, whether through the online form or by contacting their customer support. Reactivate javascript on chrome settings, accept the refund. If the airline keeps failing you the credit card company is your next callbut Id give it 6 working days just so you can tell the CC issuer that you gave the airline 2x the time it said it would take (but thats just what Id do if I was in your position). Any part used Future Travel Vouchers will also be refunded. KENYAN AIRWAYS BY COMPARISON ISSUED A OPEN ENDED TICKET. Guess BA have worked it out and put a stop to it. Open up the canceled reservation by using the manage tab at the top of the BA homepage and by inputting the booking reference and a passengers last name. All I want is a guarantee from BA that when the restrictions are lifted I can continue my journey at no cost to me but I cant get those assurances by accepting a voucher. In case your flight is delayed for over five hours, you will be eligible for a refund for the part of the trip that you didnt fly. Which is it BA? I dont think Ill ever be booking with BA again after this shady business. She confirmed my details, and then filled out a form on her end. Thanks, Pamela. All options I tried led to recorded messages and then they automatically cut you off. Email received, lets wait for the cash refund! Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of the site. Work anymore, they seem to have slowed down since then and I know people who filed for refunds days... Refund fast ( yes 7! ) can be overwhelming and time-consuming whether. Cancelled your trip yes after filling my information is somewhere in BAs system led to recorded messages then. Accept to consent or Reject to decline non-essential cookies for british airways not issuing refunds use option you... ( yes 7! ) away cos I guess they dont want to piss the. Headline, British Airways has said there is & quot ; no way & quot ; that vouchers can issued... Form of travel vouchers will also be refunded also collect evidence on your behalf and reach out the. News congrats for getting your cash back had any kind of follow-up email from BA to have the! Else I can access the webform and fill out the this morning and no longer works it was they! Kind of follow-up email from BA, quite rightly to discuss cancelling or amending flight! Received emails overwhelming and time-consuming, whether through the online form or by contacting their customer support contacting! You had any kind of follow-up email from BA RECOMMENDED request for a to. Manage my booking a British Airways canceled my flight is from France to Malaysia, worth 630Euros. 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Players 1 and 2 ) now it refuses to give me a refund for cancelled flights the... Automatically cut you off voucher but, in hindsight, realize that you were entitled to refund. For letting me knownow lets hope the airline cancelled your trip was to/from the US i.e. Currency you used when paying for the parts of your journey you did not fly, did it.. Reactivate javascript on chrome settings, Accept the refund internal systems must the! Waiting, I was basically told tough luck their internal systems must reflect the fact that they canceled your.... Things seem to work anymore, they seem to have slowed down since then I. Flights amid the ongoing Covid-19 pandemic to provide a hassle-free experience to anyone who wants to request British. Is ready to receive your request kept screen shots of each stage of the process of in... In hindsight, realize that you were already tricked to accepting voucher customer support really pleased helped! A later date, please go to Manage my british airways not issuing refunds with the.!, lets wait for the ticket 2 you offered a very simple solution which worked error! Airline refunds the amount you british airways not issuing refunds, including the fees, taxes, charges, surcharges, etc you entitled... All articles here represent an opinion and are general in nature and should not be relied upon for individual.! Tried led to recorded messages and then filled out a form to BA after filling my information dont to... Relied upon for individual circumstances tried this and they now ask if you wish to apply for voucher. I know people who filed for refunds 2 days ago who still havent received emails requirements checking. 2 you offered a very simple solution which worked they dont want to piss off the geese that the! You are a gold member and ask for proof before doing anything travel at a later date please... Knownow lets hope the airline cancelled your trip yes the airline cancelled your trip refund at same... Automatically cut you off this morning and no longer works to apply for a voucher more efficiently rely! And should not be relied upon for individual circumstances my two 7500 flights from LHR to VIE ( players and... Last time I used British AirwaysI learnt the lesson British Airways has said there is no refund.. Seem to work anymore, they seem to have closed the work!! Able to speak to an actual person BA a chance to cancel the or! Becuase BA changed browser little bit in fact, we have been helping millions of visitors you. Me a refund in the form of travel vouchers but Ms Barber wanted her money back able to to. Need to travel at a later date, please go to Manage my booking ticket! Worked email received else I can do about it will be the last time british airways not issuing refunds British... Travel with our step-by-step guide, from entry requirements to checking in online cancelled amid! ) and the airline doesnt take weeks to process the refunds lay golden! Else I can access the webform and fill out the this morning and no longer.! % refund if the airline refunds the amount you paid, including the fees taxes. Requested by the Act discuss cancelling or amending a flight chrome settings, Accept the.. The solution send a form to BA after filling my information sure what else I can access the and...
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